So in my initial post I promised I’d update you on how sending back my SIGG bottles for BPA-free replacements went but here’s the thing, I decided not to send them back. When this all started someone on twitter said that Whole Foods would be exchanging them for people – rather as London Drugs did with the BPA/Avent bottle broohaha – so I tweeted @WholeFoods and asked them and their answer was noncommittal. BUT, after we wrote about this, a reader contacted me (have I mentioned how much I love it when our readers chime in! Well I do, whether it’s with a tip or to point out a typo, it’s always appreciated. Sorry, I digress) to say Whole Foods was doing a SIGG exchange. You just had to bring your bottles in, no receipts necessary. And this wise reader pointed out that my carbon footprint would be smaller if I did it this way – no shipping back and forth etc.
I did feel that in the true interests of this experiment I really should do the mail back and see how SIGG managed it, how long it took, how much it cost and how fiddly it was. But I’m a self employed mum with a small business, the last thing I have is extra time or money strictly for experimentation, so I decided to take the easy way out and off I trotted to Whole Foods today. in defense of my carbon footprint, I was near there for a meeting so I combined both trips to save time and gas etc. Unfortunately they didn’t have the same size bottles I was trying to return, the .3 L smallest kids’ size. They did offer me a size upgrade, I’d just have to pay the difference which was about $3 or they said they’d be getting big shipment in soon and the selection would be way better.
“So how long will that take? When should I come back?” I asked.
“Oh call first, that way you’ll save time,” suggested the guy at the customer service desk. Then he wrote down the right number for me to call (it’s 778.370.4210 for the Cambie Whole Foods if that’s convenient for you) and sent me on my way. I was impressed how easy it was and how helpful they were. No forms to download and fill in à la SIGG. No trips to the post office. All I need to do it remember to call.
So Whole Foods is looking a whole lot better to me than SIGG right now.
And SIGG is getting roasted across the internet for the lack of transparency. Here’s just a small sampling:
Talk about how not to handle bad PR.
I’ll add another quick update in when I’ve returned my bottles to let you know how it goes. And the return it program at Whole Foods lasts until October 31st.